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IT  Training and Certification       

 

 

English and Maths

 

Level 2 NVQ Certificate in Team Leading

 

Level 2 NVQ Certificate in Retail Skills

 

Level 2 NVQ Certificate in Business Admin

 

 

Level 2 NVQ Certificate in Customer Service

 

Level 3 NVQ Diploma in Business Admin

 

Skills For Life Courses

 

Level 3 NVQ  Certificate in Management

 

Level 3 NVQ Diploma in Customer Service

 

Level 3 NVQ Diploma in Customer Service

 

This qualification will help you build lasting and beneficial relationships with your customers allowing you to proactively handle any issues that may occur in a professional, customer friendly manner. It will be made up of a mixture of modules which you will be able to pick yourself. These include:

         Communication using customer service language

         Giving customers a positive impression of yourself and your organisation

         Leading a team to improve the customer relationship

         Developing personal performance through delivering customer services

         The use of IT or other bespoke software

         Resolving customer service problems

 

Introducing the Qualifications and Credit Framework (QCF)

This new and improved work-based qualification is more flexible and accessible to a much wider audience than ever before. Allowing you or your staff to tailor your own training package, this is an opportunity for you to achieve recognition for what you already do well, as well as to improve skills quickly and easily while you work.

This is a chance to gain qualifications without sitting through weeks, months or years of study and there are no exams to sit at the end!

PLEASE NOTE: This opportunity is only open to our members and individuals who are on our Business and Community WARDEN programme and Business Support Workers programme, subject to availability!

 

Events

Here you can find details of events taking place across the borough. Whether you're interested in sports, music, games, dance, keep fit, story-telling or all of the above, our events listings will help you find something to enjoy!

Events - Click Here!

Volunteers

You can transform your life and the lives of others through volunteering!

 

 

      HBV Enterprise Centre - Click Here!

 

Law & Order

Islington Police are working to tackle the crime and anti-social behaviour issues that matter to the local community.    

For more information - Click Here!

 

 

 

City and Islington College - Click Here!

 

 

Contact Us

 

Let us discuss how we can help your organization.


Call: +44 (0) 207 527 2000 Ext:5172                                 

Direct call: +44 (0) 207 527 5172 

Fax: +44 (0) 207 682 2331

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