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IT  Training and Certification       



English and Maths


Level 2 NVQ Certificate in Team Leading


Level 2 NVQ Certificate in Retail Skills


Level 2 NVQ Certificate in Business Admin



Level 2 NVQ Certificate in Customer Service


Level 3 NVQ Diploma in Business Admin


Skills For Life Courses


Level 3 NVQ  Certificate in Management


Level 3 NVQ Diploma in Customer Service


Level 3 NVQ Diploma in Customer Service


This qualification will help you build lasting and beneficial relationships with your customers allowing you to proactively handle any issues that may occur in a professional, customer friendly manner. It will be made up of a mixture of modules which you will be able to pick yourself. These include:

         Communication using customer service language

         Giving customers a positive impression of yourself and your organisation

         Leading a team to improve the customer relationship

         Developing personal performance through delivering customer services

         The use of IT or other bespoke software

         Resolving customer service problems


Introducing the Qualifications and Credit Framework (QCF)

This new and improved work-based qualification is more flexible and accessible to a much wider audience than ever before. Allowing you or your staff to tailor your own training package, this is an opportunity for you to achieve recognition for what you already do well, as well as to improve skills quickly and easily while you work.

This is a chance to gain qualifications without sitting through weeks, months or years of study and there are no exams to sit at the end!

PLEASE NOTE: This opportunity is only open to our members and individuals who are on our Business and Community WARDEN programme and Business Support Workers programme, subject to availability!



Here you can find details of events taking place across the borough. Whether you're interested in sports, music, games, dance, keep fit, story-telling or all of the above, our events listings will help you find something to enjoy!

Events - Click Here!


You can transform your life and the lives of others through volunteering!



      HBV Enterprise Centre - Click Here!


Law & Order

Islington Police are working to tackle the crime and anti-social behaviour issues that matter to the local community.    

For more information - Click Here!




City and Islington College - Click Here!



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Call: +44 (0) 207 527 0011                                  

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